BASIC DATA PROTECTION INFORMATION

Responsable Holiday Tours Tenerife
Purpose To deal Deal with requests made through the website and manage the sending of information.
Legitimation Consent of the interested party and execution of a pre-contract/contract.
Recipients No data will be transferred to third parties unless legally obliged to do so or in the event that it is necessary to deal with your request.
Rights You may exercise your rights of access, rectification, deletion and opposition, limitation of processing, data portability and the right not to be subject to automated individualised decisions.
Additional Information You can consult additional information on data protection on our website.

Holiday Tours Tenerife , in accordance with the requirements of the RGPD informs users of: Holiday Tours Tenerife , hereinafter, undertakes to comply with current legislation at all times on the processing of personal data. By means of the following privacy policy.

1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The person responsible for the processing of your data is Holiday Tours Tenerife:

Identity: Francesco Mannino – X2955661T

Address: Calle Venezuela 16 Edf ponderosa apt. 428, 38660, Adeje, S/C de Tenerife

Telephone: +34 617 079 950

Web: www.holidaytourstenerife.com

Email: info@holidaytourstenerife.com

Data Protection Delegate: Aixa Corpore, S.L. C/ del Cristo, 30, bajo, 38108, LA Laguna, S/C Tenerife

Contact DPD: info@holidaytourstenerife.com

Holiday Tours Tenerife informs the user that the data provided through browsing our website, the contact form or sending emails will be processed by Holiday Tours Tenerife and that this processing is included in the Register of Processing Activities managed by Holiday Tours Tenerife in accordance with the provisions of the RGPD.

2. WHAT DO YOU USE YOUR PERSONAL DATA FOR?

In WWW.HOLIDAYTOURSTENERIFE.COM when the user accepts our privacy policy authorizes us to use and process the personal data provided to:

⦁ Send you the information and provide the service requested through the various forms available on our website.
⦁ Provide you with information about the offers, products and services requested.
⦁ Occasionally, Holiday Tours Tenerife may use your personal data to send you notifications via email. Such notifications will be made to inform about changes in our services or products or in our policies legal conditions.
⦁ Manage your comments on our blog
⦁ Send you commercial communications about offers, activities and promotions of Holiday Tours Tenerife and the sector that may be of interest to you by conventional or electronic means when you have ticked the box that you wish to receive information.

WWW.HOLIDAYTOURSTENERIFE.COM also collects information from users of the website not provided directly by them through cookies and DARD devices. The data collected through cookies and other devices will be used for statistical studies and profile analysis with the aim of providing a better service through our website, for which the GOOGLE ANALYTICS application will be used, which is a Google tool to help website owners analyse how their visitors interact with their properties. You can learn more about their privacy policy at https://policies.google.com/privacy?hl=es. Google, including all of its tools, complies with the EU-US Privacy Shield Framework as set forth by the United States Department of Commerce regarding the collection, use and retention of personal information from European Union member countries.

WWW.HOLIDAYTOURSTENERUFE.COM will at all times endeavour to establish appropriate mechanisms to obtain the User’s consent for the installation of cookies that require it. When a user accesses our website a pop-up appears informing them of the existence of cookies and that if they continue browsing our website they are giving their consent to the installation of cookies. Acceptance of the installation of cookies implies acceptance of the conservation of the IP address in the records of WWW.HOLIDAYTOURSTENERIFE.COM, along with the date of acceptance, for a period of one year, in order to demonstrate the consent given. You can obtain more information in our “Cookies Policy”.

Google, including all of its tools, complies with the EU-US Privacy Shield Framework as set forth by the United States Department of Commerce regarding the collection, use and retention of personal information from European Union member countries.

3. WHAT IS THE LEGAL BASIS FOR THE PROCESSING OF YOUR DATA?

The legitimacy for the processing of your data by Holiday Tours Tenerife is based on:

⦁ In the execution of a pre-contract/contract to send you the information and provide you with the requested service, not being possible otherwise.
⦁ In the consent of the user to send commercial communications of offers, activities and promotions of Holiday Tours Tenerife and the sector that may be of interest and the management of our blog. The user may revoke the consent given at any time.

4. HOW LONG DO WE KEEP YOUR DATA?

The data to send you the information or provide you with the service you request through the various forms available on our website will be kept for as long as the contractual relationship is in force, and once it has ended during the legal limitation period.

The data processed to send commercial communications about offers, activities and promotions of Holiday Tours Tenerife and the sector that may be of interest to you and management of your comments on the blog will be retained as long as the user does not revoke the consent given.

The IP address obtained through cookies will be kept for a period of one year, in order to demonstrate the user’s consent.
Regarding the period of conservation of cookies, you can obtain more information on our website in the section “Cookies policy”.

5. WHAT TYPE OF DATA DO WE PROCESS FROM OUR USERS?

Holiday Tours Tenerife processes the following categories of data:

(a) Data from users who fill in any of the available forms:

The personal data that Holiday Tours Tenerife requests includes:

⦁ Identifying data: name and surname, telephone, postal and e-mail address.
⦁ Data relating to the request

b) Data of users browsing our website: Data provided by cookies and Google Analytics.

c) Data of users who make comments on our blog.

Only those over 16 years of age can provide data through our website. If you are under this age you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and timeliness of all data provided to Holiday Tours Tenerife and declares that he/she is over 16 years of age, and will be solely responsible for any false or inaccurate statements made.

The personal data processed by Holiday Tours Tenerife may be mandatory or voluntary. Voluntary information is information that the user is not obliged to provide in order to contact us.

Fields marked with an asterisk (*) or with the word (required) in our forms are mandatory, refusal to provide them will make it impossible to provide the service or meet your request.
In the event that you provide us with third party data, you declare that you have their consent and you undertake to provide them with the information that we provide you with in this clause, exempting Holiday Tours Tenerife from any type of obligation. However, Holiday Tours Tenerife may carry out verifications to verify that the third party has been informed, adopting the diligence measures established in the data protection regulations.

6. TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?

Your data will not be passed on to third parties unless legally obliged to do so, to Group companies or in the event that it is necessary to deal with your request.

7. WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?

The user may exercise the following rights before Holiday Tours Tenerife:

a) Access to their personal data

b) Rectify them when they are inaccurate or incomplete.

c) Request the deletion or cancellation of the data when, among other reasons, they are no longer necessary for the purposes for which they were collected.

d) Oppose their processing

e) Request the limitation of the processing of their data when any of the conditions provided for in the regulations are met f) Request the portability of their data in the cases provided for in the regulations

f) To request the portability of their data in the cases provided for in the regulations

g) Prevent being subject to automated decisions

h) To revoke the consents granted.

In order to exercise their rights, users must send a written request indicating the right they wish to exercise and enclose proof of their identity and a postal or e-mail address for notification purposes. This request can be made either by post to: Holiday Tours Tenerife Calle Venezuela 16 Edf ponderosa apt. 428, 38660, Adeje, S/C de Tenerife, or at the following e-mail address: info@holidaytourstenerife.com

Holiday Tours Tenerife must reply to the request for the exercise of rights within one month of receipt of the request. This period may be extended by a further two months if necessary, taking into account the complexity and number of requests. We will inform you of any extension within one month of receipt of the request, stating the reasons for the delay.
Likewise, the interested parties have the right to complain to the competent Control Authority (Spanish Data Protection Agency) when they consider that Holiday Tours Tenerife has violated the rights that the data protection regulations recognise them at www.agpd.es.

8. IS MY DATA SAFER?

Holiday Tours Tenerife has a contract with the hosting company 1&1 Ionos for the hosting of its website. It is a European company and has the latest systems in security measures.

Holiday Tours Tenerife guarantees the adoption of the appropriate measures to ensure the confidential treatment of your data, taking into account the confidential nature of the same.

Holiday Tours Tenerife undertakes that such data will remain secret, treating them with the utmost reserve, and declares to have implemented in its information system, the security policies corresponding to the type of data handled in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27
April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

All data provided through our platform is done using a secure protocol. Our website has an SSL certificate that allows an encrypted connection to be established when a user visits our website and exchanges information with us.

9. LINKS TO OTHER WEBSITES

If you choose to leave our website through links to other websites that do not belong to our company, Holiday Tours Tenerife will not be responsible for the privacy policies of those websites or the cookies that they may store on the user’s computer.